Exchange, Return, and Refund Policy
Can sold goods be returned?
We have a strict no-return policy once the goods have been received by the customer.
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Please ensure you check that the goods ordered are received in good condition upon delivery.
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Exception: In the very rare event that our products are found to be defective or expired, you may be eligible to return the goods to us.
For more information, please contact our customer service.
I realized I have ordered the wrong items only when the good is delivered to me. Can I request an exchange?
Unfortunately, goods sold are strictly not exchangeable for incorrect sizing, change of mind, or wrong items ordered by the customer.
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Kindly double-check your orders at the order summary page before checking out to prevent this issue.
Defective/Incorrect Items Were Sent to Me. What should I do?
We sincerely apologize if you have received a defective or incorrect item!
Reasons NOT Considered Defective:
The reasons listed below are not considered grounds for a return or replacement:
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Slight variations on product colour from website images.
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Slight product measurement variation (tolerance within specified limits).
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Minor item imperfections, such as small cracks, minor shape deformity, etc., that do not affect the functionality of the product.
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Self-inflicted damage to the item.
If Your Item IS Defective:
If your reason for return does not fall under any of the exceptions above:
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Please take a snapshot of the faulty area.
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Contact our customer service immediately with your order number.
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We will inform you on the next steps once we assess the issue.
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